Shipping policy
By placing an order with BRINTS.CO, you agree to the following terms and conditions. Please review this policy carefully before completing your purchase.
Customs Duties, Taxes & Import Fees
International customers are solely responsible for any customs duties, import taxes, VAT, GST, brokerage fees, or carrier handling charges imposed by their destination country.
These charges are not included in the product or shipping price unless otherwise stated.
BRINTS.CO is not responsible for delays or additional charges caused by customs processing.
Refused, Returned & Unclaimed Parcels
Orders that are:
- Refused by the recipient
- Returned due to unpaid customs charges
- Unclaimed
- Undeliverable due to incorrect address information
will not qualify for a full refund.
Any approved refund will be subject to deduction of:
- Original shipping fees
- Return shipping fees
- Customs charges (if applicable)
- Payment gateway processing fees
Shipping Address Responsibility
Customers are responsible for ensuring that all shipping information submitted during checkout is accurate and complete.
BRINTS.CO is not liable for orders shipped to incorrectly provided addresses.
If an order has already been dispatched, address changes may not be possible.
Shipping Delays & Lost Parcels
Estimated delivery times are provided for reference only and are not guaranteed.
BRINTS.CO is not responsible for delays caused by:
- Customs clearance
- Courier disruptions
- Weather conditions
- Carrier operational delays
- Events beyond our reasonable control
In the event of a lost parcel, customers must cooperate with any courier investigation or claims process where applicable.
Contact
For any order-related enquiries, please contact BRINTS.CO through the official support channels listed on our website.